Get in Touch
Whether you’ve got a question about your order, need help with your routine, or just want to chat about skincare science, we’re here for it. Drop us a message and our team will get back to you as soon as possible.
Common queries answered
Frequently asked Questions
We don’t currently accept product returns.
Instead, we offer a 30-day satisfaction guarantee. If you’ve used your product and it’s not working for your skin, we’ll either recommend an alternative or offer a refund, no returns required.
Just contact us within 30 days of receiving your order and we’ll take it from there.
We don’t currently accept product returns.
Instead, we offer a 30-day satisfaction guarantee. If you’ve used your product and it’s not working for your skin, we’ll either recommend an alternative or offer a refund, no returns required.
Just contact us within 30 days of receiving your order and we’ll take it from there.
If your order hasn’t been shipped yet, please email us as soon as possible at hello@londonbeauty.online with your updated address.
For future orders, you can update your saved address any time by logging into your account.
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As soon as your order ships, you’ll get a confirmation email with your tracking number and a link to follow your delivery status in real-time. Didn’t receive it? Drop us a message at hello@londonbeauty.online
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Just drop us a line at hello@londonbeauty.online and our team will get back to you within 1–2 working days. You can also check our FAQs for quick answers.
If your order hasn’t shipped yet, we’ll do our best to fix it.
Email us right away at hello@londonbeauty.online with your correct address. If your parcel’s already been dispatched, we’ll let you know what your options are.
We currently ship throughout the United Kingdom and Europe. If you’re unsure whether we deliver to your location, send us a message at hello@londonbeauty.online and we’ll confirm it for you.
Yes – all your items will be shipped together in one package, unless otherwise noted. If any part of your order requires separate shipment, we’ll notify you via email.